City Terraces Cairns - ecoBiz case study

City Terraces Cairns

EcoBiz Star Partner 20 21 waste energy CMYKFind out how our ecoBiz Star Partner City Terraces (an accommodation provider in Cairns) reduced their energy use and waste. 

The free ecoBiz program has assessed the waste, water and energy practices in hundreds of businesses in Queensland and developed case studies to help businesses improve their operations and save money through sustainability.

City Terraces offer 1 & 2-bedroom fully equipped, spacious apartments in the heart of Cairns. Will & Lyn manage 19 one-bedroom apartments and 15 two-bedroom apartments in a complex with a swimming pool, barbecue area, gardens and lobby facilities. Feeling a responsibility to protect Cairns’ beauty for future generations, yet short on time and money, they provide a practical example of how we can all adopt more sustainable systems.

Thanks to the support we receive from ecoBiz, we continue to find ways to reduce our carbon output and running costs. It’s a win-win-win situation for our planet, our guests and investors." Lyn Melville-Rea, Manager

Key initiatives to reduce energy use

City Terraces have been registered with ecoBiz since 2019. The measures they implemented allowed them to reduce their energy use per room occupied for two years in a row (by 12.5% in 2019, and then a further 22% in 2020).

  • The entire complex has been retrofitted with LED lighting, with timers on external lights.
  • Cleaning existing solar panels increased their efficiency enormously.
  • Most old, inefficient air conditioners have been replaced. A key tag switch system discourages guests from keeping the air con on when they leave.

Key initiatives to reduce waste

During their assessment, ecoBiz noted City Terraces had excellent results in separating waste. They have innovative initiatives in place to minimise waste sent to landfill:

  • They use signage to promote best practices to guests (in English and Chinese), with bins available in each unit.
  • They implemented extra recycling practices to divert waste from landfill: soft plastics, batteries and electrical items are recycled, organic waste goes to a worm farm onsite, and things left behind are made available for other guests to use or are taken to a charity shop.
  • Consumable products (shampoo, conditioner, dishwashing liquid, laundry detergent) are in refillable containers.
  • Toilet paper and tissues are made from sugarcane pulp as well as biodegradable bin liners.
  • Guests can borrow reusable bags, shopping jeeps and bicycles.
  • Chilled, filtered water is available freely to both guests and passersby.

Are you interested in saving money through sustainability?

The ecoBiz Guide to reducing energy, water and waste for accommodation providers provides industry-specific insights and resources, including our regional experts' most common recommendations to accommodation providers to help them reduce their costs.


 ecoBiz is a free program funded by the Queensland Government and run by the Chamber of Commerce & Industry Queensland (CCIQ) that helps Queensland businesses audit their resource use and reduce costs from waste, water, and energy bills. After a free two-hour coaching session with a sustainability expert, businesses receive a written report with practical and tangible solutions, which are often no or low cost to implement.